Aeterna — AI Receptionist
ASVAMA Product · 2026
Production MVP of an AI voice receptionist for SMBs: inbound calls, live transcripts, appointments, leads, multi-location ops, and a companion mobile app.
!The Motivation
20–30% of inbound SMB calls go unanswered, and most of those callers never call back — they call a competitor. Clinics, salons, and home-service teams cannot staff every line around the clock.
✓What I Built
Built a voice pipeline (Twilio/Exotel, STT, LLM, TTS) with a FastAPI backend, Next.js ops dashboard, and Expo mobile app. The AI answers FAQs, books calendars, captures leads, and escalates emergencies to a human.
Technologies Used
Highlights
- Live calls, transcripts, and KPI dashboard for resolution rate and bookings
- Web + mobile surfaces for monitoring, alerts, and lead status
- Mock-to-live path for telephony, Stripe billing, and calendar providers
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